3CX PBX · Unified Communications & PBX

3CX Live Chat & WhatsApp

Name: 3CX Live Chat & WhatsApp — 3CX PBX
Brand: 3CX PBX
Availability: InStock

Website live chat and WhatsApp Business routed into 3CX queues.

Quick answer

3CX Live Chat & WhatsApp connects website chat widgets and WhatsApp Business accounts into your 3CX queues — turning the PBX into an omni-channel customer-communications hub with chat-to-call escalation.

3CX Live Chat & WhatsApp turns 3CX into an omni-channel customer-communications platform. The website chat widget, your WhatsApp Business account, Facebook Messenger pages and SMS short codes all land in the same 3CX queues that voice calls do — agents handle every channel in a single web client. Customers in a chat conversation can escalate to a voice call with one click; agents can move from a hung-up call back into chat without losing context.

Key features

What it offers

Website live-chat widget
WhatsApp Business integration
Facebook Messenger and SMS channel integration
Chat-to-call escalation
Unified agent interface across all channels

Tech Summary

Important technical data

Channels: Web chat, WhatsApp, Facebook Messenger, SMS
Licensing: Included with 3CX Pro and Enterprise

Use Cases

When would you choose this product?

E-commerce

Sales chat with call escalation

Pre-purchase chat that escalates to a phone call when the conversion needs it.

Hospitality

WhatsApp reservations line

Inbound WhatsApp reservation requests routed to the front-desk queue.

Insurance

Multi-channel claim intake

Claims started in chat, voice or WhatsApp — all in one queue with one history.

Who is it for?

Omni-channel customer-service teams.

Frequently Asked Questions

Frequently asked questions

Is a WhatsApp Business API account required?

Yes — you need an official WhatsApp Business API number and Meta BSP approval. Sora Yazılım handles the onboarding paperwork and configuration.

How does chat-to-call escalation work?

The customer (or agent) clicks an in-chat button; a callback is initiated against the company number, and the call appears in the agent's 3CX client with the chat history attached.

Do all channels really land in one agent interface?

Yes — the 3CX Web Client shows incoming items from every channel in one inbox, color-coded by channel.

Is Facebook Messenger supported?

Yes — each connected Facebook Page becomes a channel into the 3CX queues.

Is it an extra license?

It is part of the 3CX Pro and Enterprise tiers.

Can the welcome message be customized?

Yes — fully customizable per channel, per language, per business hours.

Vendor's official product page

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3CX PBX — 3CX Live Chat & WhatsApp →

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