Teams + 3CX hybrid
Teams-day-to-day organization avoiding Teams Phone cost.
3CX PBX · Unified Communications & PBX
3CX Microsoft Teams Integration
Connect Microsoft Teams to your 3CX PBX via Direct Routing.
Quick answer
3CX Microsoft Teams Integration connects Teams clients to your 3CX PBX via Direct Routing — letting Teams users place and receive PSTN calls through 3CX SIP trunks without paying for the Teams Phone add-on.
3CX Teams Direct Routing bridges Microsoft Teams into your 3CX PBX. Teams users dial inside Teams as usual; the call routes through 3CX SIP trunks to the PSTN. The strategic benefit is twofold: you avoid the per-user Microsoft Teams Phone add-on (which at scale can be a six-figure annual cost), and 3CX call recording, queueing, reporting and CRM integration apply to Teams calls just as they do to native 3CX calls. Setup involves certificate provisioning, DNS, SBC deployment and Teams voice-routing policies in the Microsoft 365 admin center — Sora Yazılım handles this end-to-end.
Key features
What it offers
- Microsoft Teams Direct Routing
- Avoid the Teams Phone per-user license
- Single SIP trunk for both Teams and 3CX users
- Per-user voice-routing policy
- 3CX call recording and reporting apply to Teams calls
Tech Summary
Important technical data
- Required 3CX tier
- Dedicated Enterprise
- Microsoft requirement
- Microsoft 365 with Teams plan (Teams Phone NOT required)
- Setup
- SBC + certificate + DNS + Teams voice routing policy
Use CasesTeams-first enterprise Mixed estate Holding group
When would you choose this product?
Some Teams users, some 3CX users
Sales on Teams, contact center on 3CX, single PBX backbone.
Federated multi-company PBX
Multiple business units, mixed Teams and 3CX adoption, central PBX.
Who is it for?
Microsoft Teams customers wanting PSTN calling without paying for Teams Phone.
Frequently Asked Questions
Frequently asked questions
Do I really avoid the Teams Phone license?
Yes. Teams users place and receive calls via 3CX SIP trunks. The ~$8/user/month Teams Phone add-on is not required.
Are calls recorded on the 3CX side?
Yes — 3CX call recording, reporting and queueing apply to Teams calls routed via Direct Routing.
How is number porting handled?
Existing numbers port to your 3CX SIP trunk carrier (BT, Gamma, Twilio, Telnyx, Bandwidth, etc.). Teams users keep dialing in Teams; the call routes through 3CX.
Which 3CX tier is required?
Dedicated Enterprise. The Direct Routing capability sits at the Enterprise tier.
Is setup complex?
Moderately. Certificates, DNS, SBC and Teams voice-routing policies all need to align. Sora Yazılım handles it end-to-end.
What about emergency calling (911 / 999 / 112)?
Emergency calling is provided by the SIP trunk carrier. Dynamic E911 location reporting must be configured for compliant North American deployments; equivalent location-tag policies apply in EU/UK.
Vendor's official product page
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3CX PBX — 3CX Microsoft Teams Integration →From the same brand
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3CX Microsoft Teams Integration licensing + deployment + support
Sora Yazılım handles licensing, deployment, training and ongoing management — all from a single team.