SoraYazılım
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Custom software solutions from Türkiye
Unified Communications & PBX

3CX PBX

Software-based PBX, video conferencing and live chat platform.

Quick answer

3CX is a SIP-based software PBX vendor founded in Cyprus in 2005. V20 is the current release; it runs on Windows and Linux, with a hosted cloud option also available. Licensing is split across StartUP (free), Pro and Enterprise tiers. Sora Yazılım is an authorized 3CX Titanium Partner delivering licensing, deployment and managed PBX services for EU, UK and US SMB and enterprise customers.

3CX is a software PBX trusted by 600,000+ organizations worldwide. Instead of proprietary PBX hardware, it runs on standard servers (Windows or Linux) or in 3CX-hosted cloud. It is one of the dominant players in the SMB and mid-market unified-communications segment across Europe, the United Kingdom and the United States.

Version 20 ships with a modernized web client, advanced contact-center capabilities, Microsoft Teams Direct Routing integration and a redesigned admin console. Sora Yazılım operates as an authorized 3CX Titanium Partner, fielding certified engineers for licensing, deployment, contact-center design and managed operations.

Sora Yazılım wraps 3CX with European compliance practice: GDPR-aligned call-recording, retention and consent workflows; HIPAA-ready encryption and access-control patterns for healthcare contact centers; and PCI-DSS pause-and-resume recording for payment-handling call centers. Licensing, renewal, health checks, incident response and operator training are delivered from a single hand.

  • Authorized 3CX Titanium Partner engineering
  • Carrier SIP trunk integration (EU, UK, US, multi-region)
  • IVR + call queue + CRM integration
  • Windows, Linux or 3CX-hosted cloud deployment
  • GDPR, HIPAA and PCI-DSS-ready contact-center patterns
  • English support + documentation; 24/7 managed-PBX option
Sora competency

Sora Yazılım is an authorized 3CX Titanium Partner; certified engineers deliver StartUP, Dedicated Pro and Dedicated Enterprise projects and operations across EU, UK and US customers.

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Product details
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Our Approach

How we deliver projects for this brand

  1. 01

    Sizing

    We size users, simultaneous-call peaks and contact-center workload, then pick the right license tier (StartUP, Pro or Enterprise).

  2. 02

    Deployment

    Self-hosted (Windows/Linux) or 3CX-hosted cloud install, paired with carrier SIP trunk provisioning and number porting where needed.

  3. 03

    Configuration

    IVR menu design, call queues, recording policy, CRM and helpdesk integration, plus GDPR/PCI/HIPAA compliance tuning.

  4. 04

    Client rollout

    Web, Windows, iOS and Android client distribution to users, with admin and end-user training and runbook handover.

Frequently Asked Questions

Common questions about this brand

Why pick 3CX over Microsoft Teams Phone?
Both ultimately require SIP trunking or Operator Connect for outbound calls in most European and emerging markets. 3CX is more flexible for contact-center routing, call recording and CRM integration; Teams Phone is the right answer if your day-to-day collaboration is already deeply on Teams and you can pay the per-user Teams Phone add-on. Many customers actually run them together, using 3CX Direct Routing under Teams.
How is 3CX licensed?
3CX is licensed by simultaneous calls (SC), not per user. StartUP Free covers up to 10 users, StartUP Pro covers 10–20 users in 3CX-hosted cloud, and Dedicated Pro/Enterprise are sold in SC tiers (4SC, 8SC, 16SC, 32SC, 64SC, 128SC, 256SC, 512SC, 1024SC) running self-hosted or in 3CX cloud. All licensing is annual subscription; perpetual licenses are no longer sold.
Which SIP trunk providers do you integrate?
Sora Yazılım has pre-built integrations with mainstream EU, UK and US SIP trunk providers, including BT, Gamma, Voipfone, Sipgate, Telnyx, Bandwidth, Twilio Programmable Voice, Vonage Business and regional carriers. We bring number-porting expertise, E911/E112 setup and least-cost routing across multiple trunks.
Is call recording GDPR-compliant?
Yes. 3CX supports per-extension and per-queue recording policies, configurable retention windows, encrypted storage at rest, and announcement playback ("this call may be recorded") for consent. Sora Yazılım configures the policy, retention and access controls so that lawful basis, data-subject access requests and erasure rights are honored under GDPR Article 6 and Article 17.
How does the mobile app work?
iOS and Android apps register against your 3CX PBX and let field staff make and receive calls using the company number. Push notifications deliver inbound calls without keeping a SIP socket open, preserving battery life. Outbound caller ID shows the company number, not the user's mobile.
Which CRMs and helpdesks integrate?
Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, Pipedrive, Bitrix24, Freshdesk, Zendesk, ServiceNow and 50+ other CRM and helpdesk platforms ship with native 3CX integrations: click-to-dial, screen-pop, call-journal logging and contact sync. A documented REST API and webhook framework cover any custom system.
How do migrations from Avaya, Mitel, Cisco BroadWorks or Panasonic go?
Sora Yazılım handles number portability, parallel-running of legacy and new PBX, user training and dial-plan reproduction. A typical 50-user migration completes in 2–4 weeks; a 250–500 user contact-center cutover runs 6–10 weeks with phased queues and a documented rollback plan.

3CX PBX licensing and deployment

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